Shipping Information
Fast, secure delivery of your original artwork across Kurdistan, Iraq, and internationally
🎉 FREE Shipping Throughout Iraq!
We're proud to offer completely FREE shipping on all orders within Iraq - from Erbil to Basra, and everywhere in between. Your original artwork will be carefully packaged and delivered at no extra cost. For international orders, please contact us for a custom shipping quote based on your location and artwork specifications.
Delivery Zones & Timeframes
| Zone | Coverage Area | Delivery Time | Cost Range (IQD) | COD Available |
|---|---|---|---|---|
| Zone A | Duhok City Center | 1 Day | FREE | Yes |
| Zone B | Duhok Suburbs & Districts | 1-2 Days | FREE | Yes |
| Zone C | Sulaymaniyah, Erbil | 2-3 Days | FREE | Yes |
| Zone D | Other Kurdistan Cities | 2-3 Days | FREE | Yes |
| Zone E | Baghdad, Mosul, Basra | 2-3 Days | FREE | Yes |
| Zone F | Other Iraqi Cities | 3-4 Days | FREE | Yes |
| Middle East | UAE, Jordan, Turkey, Kuwait | 7-20 Days | Contact Us | No |
| Worldwide | Europe, Americas, Asia | 10-30 Days | Contact Us | No |
How We Protect Your Artwork
Protective Wrapping
Each artwork is wrapped in acid-free tissue paper and protective film to prevent damage.
Reinforced Packaging
Sturdy cardboard corners and bubble wrap provide maximum protection during transit.
Custom Crating
Large or valuable pieces are shipped in custom wooden crates for ultimate protection.
Certificate Included
Every original artwork comes with a certificate of authenticity in protective sleeve.
Shipping Terms & Conditions
Domestic Shipping (Iraq)
- ✓ FREE shipping on all orders throughout Iraq - no minimum purchase required
- Cash on Delivery (COD): Available for all Iraqi orders with 25-50% advance payment required
- Processing Time: Orders are processed within 24-48 hours
- Tracking: All orders include tracking code sent via SMS and email
- Packaging: Professional museum-quality packaging included at no extra cost
International Shipping
- Shipping Costs: Calculated based on destination, artwork size, and weight - contact us for quote
- Payment: Full payment required before shipping (no COD for international)
- Customs & Duties: Customer responsible for all import taxes and customs fees
- Insurance: Mandatory insurance at 3% of artwork value for international shipping
- Documentation: We provide all necessary export documents and certificates
General Shipping Terms
- Delivery Signature: Required for all orders over 500,000 IQD
- Undeliverable Items: Returns to sender after 3 delivery attempts
- Address Changes: Must be requested within 24 hours of order placement
- Peak Seasons: Additional 2-3 days during holidays and special events
- Force Majeure: Delays due to weather, political situations, or natural disasters
Frequently Asked Questions
How is my artwork packaged for shipping?
All artwork is professionally packaged using museum-quality materials. Each piece is wrapped in acid-free tissue paper, protected with bubble wrap, and secured in a rigid cardboard package with reinforced corners. Larger pieces are shipped in custom wooden crates.
Do you offer express shipping?
Yes, we offer express shipping for urgent orders within Duhok (same-day or next-day delivery) and expedited shipping to other locations. Express shipping rates are calculated based on destination and artwork size. Please contact us for express shipping quotes.
Can I track my order?
Yes, all orders come with a unique tracking code that you can use on our Order Tracking page. You'll receive updates via SMS and email at each stage of delivery. For international orders, we provide both local and international tracking numbers.
What about customs and import duties?
For international orders, customers are responsible for any customs duties, import taxes, or fees charged by their country. We provide all necessary documentation including commercial invoices and certificates of authenticity. We can mark packages as "Gift" upon request, though we cannot guarantee this will prevent customs charges.
Is shipping insurance included?
Basic insurance is included for all shipments. For high-value artwork (over 1,000,000 IQD), we recommend additional insurance coverage which is available at 2% of the artwork value. Full coverage ensures complete protection against loss or damage during transit.
What if my artwork arrives damaged?
While rare due to our professional packaging, if your artwork arrives damaged, contact us immediately within 48 hours. Take photos of the damage and packaging, and we'll arrange for a replacement or full refund. All shipments are insured, and we handle all insurance claims on your behalf - you won't pay anything extra.
International Shipping Inquiry
Interested in shipping artwork internationally? Contact us for a custom quote tailored to your location.
Email Us
shipping@xamlinart.com
Response within 24 hours
+964 750 195 0664
Mon-Sat: 9AM-7PM
Information Needed
Country, city, artwork title
Preferred shipping
method
Quote Timeline
Detailed quote provided
within 24-48 hours